Data Protection - Austria

The protection of your personal data is very important for us. We keep your personal data in confidence and exclusively based on the legal regulations (DSGVO, TKG 2003). With this information about the privacy protection we inform you about the most important aspects of the data processing according to our website.

If you get in contact with us using a form on this website, your provided data (name, e-mail, telephone number) will be saved for six months, to handle your requirement correctly. This data will not be provided to third parties.

If you book a room via this website, the data (name, e-mail, address, telephone numer, total number of travellers and personal wishes) will be saved to complete the reservation to your satisfaction. The provider of our booking system, Stayntouch, 4720 Montgomery Lane, 11th Floor, Bethesda, MD 20814, United States, declares to keep the data in confidence based on its data protection regulations.

If you book a room via hotel reservation portals (third party providers), we get this data which the portal is transmitting to us based on its data protection regulations. The provided data is transmitted trusted via a so called Channel Manager, Siteminder Europe & UK, 1 Lyric Square, 8th floor, London, W6 0NB.

If you buy a voucher via this website, this is done through an online-provider, INCERT eTourismus GmbH & Co KG, Leonfeldnerstraße 328, Stiege 1, Tür 1, 4040 Linz, Österreich. Ongus declares to keep the data in confidence based on its data protection regulations.

If you make a table reservation via this website, this is done through an online-platform, www.molzait.com (molzait GmbH, Columbusplatz 7-8, Top 4-4, Stiege 4, 1100 Wien). It declares to keep the data in confidence based on its data protection regulations.

We take the opportunity to contact guests at the day of their departure to get reviews of the stay. Therefore we use the review tool CA Customer Alliance GmbH, Ullsteinstr. 118, Turm B, 12109 Berlin. Each review can be published anonymously. CA Customer Alliance GmbH declares to keep the data in confidence based on its data protection regulations.
In addition, there is the possibility to fill out a paper questionnaire. All provided data (name, room number, arrival date) is optional – this data will not be saved and will be disposed professionally.

As soon as you send us any inquiries or bookings, your data and your wishes will be safed in our hotel software, Stayntouch, 4720 Montgomery Lane, 11th Floor, Bethesda, MD 20814, United States, to handle your requirement correctly for now and for the future. If you don’t agree, we delete any data regarding your wishes. Stayntouch declares to keep the data in confidence based on its data protection regulations.

The process to transfer credit card details for guarantee or prepayment of your booking is done via a payment solution provider, Adyen, Rokin 49 Amsterdam,1012 KK, The Netherlands. Adyen declares to keep the data in confidence based on its data protection regulations.

Artificial intelligence (AI) is used on this website to keep content up to date, answer questions more quickly and improve the overall user experience. Only verified services are applied. AI helps to provide relevant information, increase accessibility and simplify services for users.
All AI functions used are described transparently and operate on the basis of your consent pursuant to Art. 6 para. 1 lit. a GDPR and § 165 TCA 2021.

Your data protection rights

You have the right to request information, rectification, erasure, restriction of processing, data portability and to object at any time. In addition, you can withdraw any consent given at any time with effect for the future. If you believe that your data is being processed unlawfully, you have the right to lodge a complaint with the Austrian Data Protection Authority.

The chat assistant processes the questions you enter in order to provide automated answers.

For this purpose, the AI model Gemini from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is used. The content you enter may be transmitted to and processed by Google. This processing serves to answer your inquiries efficiently and to improve customer service. Processing is carried out on the basis of your consent pursuant to Art. 6 para. 1 lit. a GDPR and § 165 TCA 2021. Consent can be withdrawn at any time with effect for the future.

This website uses the Cloudflare Turnstile plugin provided by Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA. The service is used to protect forms against abusive automated use (e.g., spam, bots) and to support the stability and security of the website.

In the process, technically necessary information (such as IP address, browser and system settings, interactions with the website) is processed and transmitted to Cloudflare. Turnstile does not set cookies for advertising or tracking purposes and does not collect data for marketing purposes.

The legal basis for this use is our legitimate interest pursuant to Art. 6 (1) lit. f GDPR in protecting our website against abusive automated use and ensuring IT security.

A transfer of your data to the United States is possible. Cloudflare relies on the EU-U.S. Data Privacy Framework and the EU Standard Contractual Clauses pursuant to Art. 46 GDPR. For more information, please refer to the Cloudflare Privacy Policy.